Refund policy
At Joyora, we want you to be happy with your purchase. If you receive a product that is damaged, defective, incorrect, or different from what you ordered, we’re here to help.
1. Return Window
We accept eligible return requests within 3 days of delivery.
To be eligible for a return:
- The return request must be raised within 3 days of receiving the order.
- The product must be unused and in its original condition.
- The product should be returned with its original packaging, tags, and accessories, wherever applicable.
- The product should not have been damaged, altered, washed, worn, or misused by the customer.
2. Eligible Reasons for Return
Returns may be accepted in the following situations:
- You received a damaged product.
- You received a defective product.
- You received the wrong product.
- The product received is significantly different from the product ordered.
For damaged or incorrect products, please contact us as soon as possible after delivery.
3. Unboxing Video
For jewellery and other delicate products, we strongly recommend recording a continuous unboxing video when opening your package.
The video should clearly show the unopened package, shipping label, and the product after opening. This may be required to verify claims involving damage, missing items, or incorrect products.
4. Non-Returnable Products
Returns may not be accepted for:
- Products that have been worn or used.
- Products damaged after delivery due to improper handling.
- Products altered, modified, or repaired by the customer.
- Products returned without original packaging where the packaging is required for verification.
- Products with signs of wear, scratches, stains, or other customer-caused damage.
- Return requests submitted after the 3-day return period.
5. How to Request a Return
To request a return, contact Joyora through our customer support channel with:
- Your order number.
- Your name and contact details.
- Reason for the return.
- Clear photographs of the product.
- An unboxing video, if available and relevant.
Our team will review your request and inform you whether the return is approved.
6. Return Shipping
If the return is approved because the product was damaged, defective, or incorrectly shipped by Joyora, we will arrange or provide instructions for the return.
For other return requests, return shipping may be the customer's responsibility, where applicable.
7. Refunds
Once the returned product is received and inspected, we will notify you about the status of your refund.
If approved, the refund will be processed to the original payment method, where applicable.
Depending on your payment provider or bank, it may take additional business days for the refunded amount to appear in your account.
8. Cash on Delivery Orders
For eligible Cash on Delivery orders, refunds will be processed through an appropriate refund method after the return has been approved and the product has been received and inspected.
Our customer support team may request the necessary bank or payment details to process the refund.
9. Exchange
If an eligible product is damaged, defective, or incorrectly delivered, Joyora may offer a replacement subject to product availability.
If the same product is unavailable, a refund may be provided instead.
10. Order Cancellation
Orders can be cancelled only before they are shipped, subject to our order-processing status.
Once an order has been shipped, cancellation may no longer be possible. In such cases, you may contact our support team regarding the available return options.
11. Refund Approval
Submitting a return request does not automatically guarantee a refund.
All returned products are subject to inspection. Joyora reserves the right to reject a return if the product does not meet the eligibility requirements mentioned in this policy.
12. Contact Us
For return, refund, or exchange-related queries, please contact us:
Joyora Customer Support
Email: saisilver16@gmail.com
Phone/WhatsApp: 7204942264